REFUND & RETURN POLICY
 
At Modisch, we want you to be fully satisfied with your purchase. If something isn’t quite right, we’re here to help.
 
 
ELIGIBILITY
 
• Returns are accepted within 14 days of purchase.
• Items must be unused, unworn, and in original condition, with all tags and packaging intact.
• Proof of purchase (such as your order confirmation or receipt) is required.
 
 
OPTIONS AVAILABLE
 
• Exchange – Swap your item for another style, size, or color (subject to availability).
• Store Credit – Receive credit equal to the value of your returned item, redeemable on any future purchase.
 
Please note: Refunds are generally issued in the form of store credit. Direct monetary refunds are not guaranteed and may be limited depending on the circumstances.
 
 
NON-RETURNABLE ITEMS
For hygiene and safety reasons, the following cannot be returned or exchanged:
• Undergarments
• Final sale or clearance items
• Gift cards
 
 
DAMAGED OR DEFECTIVE ITEMS
 
If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of delivery. We’ll arrange a replacement or provide a suitable resolution at no cost to you.
 
 
HOW TO START A RETURN
Email us at modisch.info@gmail.com with your order number and reason for return.
Our team will provide instructions for sending your item back.
​Once your item is received and inspected, we’ll notify you of the status of your exchange or store credit.
 
 
SHIPPING COSTS 
• Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect.
• We recommend using a trackable shipping method to ensure safe delivery.
 
 
LEGAL DISCLAIMER
 
This Refund & Return Policy is intended to outline our practices clearly. Nothing in this policy affects your statutory rights under applicable consumer protection laws.